Returns

We hope you love everything you order from us. However, if for any reason you’re unhappy with your purchase then then you can return them to us. To be eligible for a refund, simply return unwanted items within 30 days from the date of delivery with the original receipt & order number and we’ll process this for you. Once we’ve received your return, we’ll process the refund within 5 working days.

We will not accept any returns that are not complete in the original packaging and unopened.

Please note, we don’t send confirmation emails to let you know we’ve received your return. Therefore, we ask that after 10 working days, if you haven’t been refunded then please do contact a member of our team at info@gingerray.co.uk.


Damaged or faulty orders

If you are returning products that are either faulty or damaged, we ask that you send us an email at info@gingerray.co.uk with your order number & a photo as proof of damage. We will then confirm how to arrange for a refund to be processed or product replaced.

If you have a query that isn’t answered here, please contact info@gingerray.co.uk

Please send all returns including your order confirmation to the address below:

GINGER RAY
7-9 BAKER STREET
WEYBRIDGE
SURREY
KT13 8AE

OTHER WAYS TO REACH US

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